Return & Exchange Policy – VIPSigma

Return & Exchange Policy – VIPSigma

At VIPSigma, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Returns & Exchanges

Online Returns

Returns are available worldwide. Depending on your location, you can either:

  1. Process your return through our partner carrier.
  2. Ship it on your own using a carrier of your choice.

Eligible Countries for Returns via Our Partner Carrier

  • United Kingdom
  • United States
  • European Countries: Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, Portugal, Finland, Denmark, Ireland, Luxembourg, Greece, Poland, Hungary, Czech Republic, Slovakia, and more.
  • International: Canada, Australia, United Arab Emirates, Saudi Arabia, Kuwait, Singapore, and South Korea.

Countries Requiring Self-Shipment

  • Certain European and international locations, including Norway, Iceland, Switzerland, Mexico, Japan, Hong Kong, and New Zealand.

Online Exchanges

Exchanges are ONLY available in the following locations:

  • United Kingdom
  • United States
  • European Countries: Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, Portugal, Finland, Denmark, Ireland, Luxembourg, Greece, Poland, Hungary, Czech Republic, Slovakia, and more.

Return & Exchange Pricing

Returns & Exchanges via Partner Carrier

  • United Kingdom: Returns & Exchanges: £15
  • United States: Returns: $30 / Exchanges: $25
  • Europe: Returns & Exchanges: €10
  • Other International Destinations: Returns: $30

Returns via Self-Shipment

For countries that require self-shipment, the return cost depends on the carrier used.

Return & Exchange Conditions

  • Items must be unused, in perfect condition, with no stains, odors, or damage.
  • All original packaging, labels, and accessories must be included.
  • Returns must be made within 14 days of receiving your order.
  • Shipping costs for the original order are non-refundable.
  • Certain items (e.g., underwear, socks, keychains, and promotional mystery products) cannot be returned or exchanged.

Outlets & Pop-Ups Policy

  • Returns: Items bought from outlet stores or pop-ups are non-refundable.
  • Exchanges: Possible only for size or garment swaps during the pop-up event.

To process your return or exchange, please Contact Us

For any further assistance, contact us at: 📍 salvamory Ltd
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ
✉️ help@vipsigma.com